Refund policy
At The Little Pin, we hope you love your purchase. If something isn't quite right, we're here to help.
Personalised & Keepsake Pins
Due to the personalised and keepsake nature of our pins, we do not accept returns or exchanges for change of mind, whether the pin is personalised or non-personalised.
If your item arrives damaged, faulty or incorrect, please contact us within 7 days of delivery and we'll work with you to resolve the issue in accordance with Australian Consumer Law.
Change Mats
We accept change-of-mind returns within 14 days of delivery, provided the product:
- Is unused
- Is in its original packaging
- Has the original belly band intact
- Is in resaleable condition
Return postage for change-of-mind returns is the responsibility of the customer.
Affirmation Decks
We accept change-of-mind returns within 14 days of delivery, provided the product:
- Is unopened
- Has the original shrink wrap fully intact
- Is in original, resaleable condition
For hygiene and quality reasons, opened affirmation decks cannot be returned for change of mind.
Return postage for change-of-mind returns is the responsibility of the customer.
Damaged or Faulty Items
If your order arrives damaged, faulty or incorrect, please contact us within 7 days of receiving your order.
Email hello@thelittlepin.com.au with:
- Your order number
- A description of the issue
- Photos of the product
We'll arrange a replacement, repair or refund where required under Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes your rights under the Australian Consumer Law. You are entitled to a replacement, repair or refund where a product has a major failure or is not of acceptable quality.